Do I need to enter a credit card to start a free account?
No, you do not need to enter any payment details to start an AcuCloud LITE subscription that only uses the FREE Meter Point Tier. A credit card will only be required if you choose to upgrade to one of the paid Organizational or Meter tiers later.
What happens at the end of my free trial?
Unless you upgrade to AcuCloud PLUS and/or the DATA LOGGER or BILLING paid tier levels, your subscription will revert to the AcuCloud LITE Organizational Tier and the FREE Meter Point Tier for all devices tracked within the AcuCloud system. You may resubscribe to a paid tier at any time.
Is there a limit to the number of meters I can connect to an AcuCloud account?
There is no limit to the number of meters that can be added to an AcuCloud account. Every account type permits you to track an unlimited number of meter points.
Is there a limit to the number of users I can add to an AcuCloud account?
You may give an unlimited number of users access to your AcuCloud account.
Can I connect 3rd party (non-Accuenergy) devices to AcuCloud?
Yes! The AcuCloud platform supports third party electrical meters or other meter types using the AcuLink 810 as a gateway device. Contact technical support for instructions.
If I sign up for a AcuCloud LITE account and the FREE Meter Point Tier, what's the process to upgrade to an AcuCloud PLUS account or the DATA LOGGER/BILLING Meter Point Tiers?
It is simple to upgrade to a paid tier level. You may upgrade within the AcuCloud software directly or contact a member of our sales team to customize the platform for your needs.
Can a single, multi-point instrument be subscribed at multiple Meter Point Tier levels simultaneously?
A single, multi-circuit device may be subscribed at multiple Meter Point Tier levels depending on individual project requirements. For instance, a single AcuRev 2100 may have some metering points subscribed at the DATA LOGGER tier and other metering points subscribed at the BILLING tier.